Poor service

I’m so disappointed with netstar I’ve been using them for quite long December last year I missed payment and i was handed over to nimble collection I paid the 170 they collected 27 January.on the month end netstar deducted money on my account double I contacted them countless time with their rude consultants 😭😭I waited on le line while calling them and after 20 minutes of waiting the call gets dropped I’ve been calling then since the start of February month till today I’m not assisted the other consultant promised me to send me email address for refund I’ve been waiting.i wanted to cancel the account and I was informed that I’m owing them money.im so drained with netstar will never recommend to anyone.the other day I was nearly hijaked and I pressed the panic button they responded following day to check what happened.