Poor Service

I'm not happy with the service I have recieved from Netstar by handing me over to the lawyers without contacting me after I called and informed them that I will not pay the premium amount I did not agreed on. I took their tracker insurance via Auto & General which forms part of my car insurance with AUto& General. The tracker amount I agreed on with Auto& General for was R99.00 not R122.85 that Netstar has been trying to debit from my account. I want them cancel this policy and remove me from the lawyers as no one has contacted me from their offices after they advised me that they will investiged the amount with Auto & General come back to me.