Poor Service

<p>Today I received - for the 3rd month in a row - a SMS to ask me to pay my monthly premium that is in arrear! This while I have a debit order for the past 5years+ for the 20th of every month. When I call the Client Service Desk they tell me it is the system. The system cannot do it by itself, it is triggered by a human being.......<br />I have also been paying for a vehicle I sold three years ago and requested them to remove it from my name when I replaced it with the new vehicle. Although I received a reference numebr I am not able to get feedback from them. Phone calls and e-mails are ignored, just not answered. When I call they answer the call and then put me through to the Retention Department and then the phone keeps on ringing and ringing................................ It seems as if the rentetion Department has no staff..... </p> <p>I am really desparate and is now considering moving to another company.</p>