NL
Nthabiseng L

1 reviews | Active since Oct 2016

26 Oct 2016, 23:31

Poor Service

<p>I called Netstar 2 weeks back to add a back up tracker only for the lady who assisted suggested I do an advance tracker and she explained to me of which I was happy about, I wanted to add a back-up because of the area I live in, and I'm still waiting , last week the fitment centre said they won't come to Soweto and another lady called to say she'll help since it had been a week , and now its yet another week, I currently can't afford an insurance and tracker same time, but I felt at ease knowing at least I'm doing something to protect my car since hijack is my main fear especially where I stay now, I've been with altech from 2014 and this is what I get for wanting to add not even cancelling, anyway hopefully someone will help me cancel this because clearly it's not helping but when I can't pay you are quick to call.. So basically all my money down the drain...highly disappointed customer</p>

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Replies (4)
Netstar
Netstar's reply27 Oct 2016, 08:12
Official

Good day Nthabiseng

As per our telephonic conversation, I will investigate and I will revert to you with feedback.

Kind regards

Denise

Best regards,

Netstar
Netstar's reply27 Oct 2016, 16:28
Official

Good day Nthabiseng

As per our telephonic conversation, you have informed me the agent did make contact with you and arrangements have been made.

Kind regards

Denise

Best regards,

NL
Nthabiseng L's update04 Nov 2016, 07:48
Reviewer Update

The lack of service is really shocking, I had to wait for an hour for the fitment guy to arrive and no call to pardon or whatsoever to say his running late only a certain lady called 30min to tell me the driver wants to come not even that he's around or lost, I had to leave my car of which it was a total inconvenience because I had to take a taxi because I had an appointment at 14:30 somewhere else , I can't believe even after I've logged a complain .....the service is still bad , I've been with Altech from 2014 so u can calculate the money I've spent for me to get this kind of bad service , but since I'm from Soweto maybe that is why I'm getting poor service, if my money is not good enough or I'm not a priority please let me know I'll kindly remove my account...

Netstar
Netstar's reply04 Nov 2016, 12:23
Official

Good day Nthabiseng

As per our telephonic conversation, you have informed me the fitment centre did make contact with you.

This call has been resolved.

Kind regards

Denise

Best regards,