TK
Thabang K

1 reviews | Active since Apr 2013

31 Aug 2016, 15:52

Poor Service

<p>I called the call center to cancel my contract. I was being helped by Jenerio. He was very impatient with me, he would keep quite like he is not interested in answering my questions when I ask for information. I am very unhappy with the poor service I was provided by him, being a client for so long I dont have the motivation to ever be a client of Netstar ever again or even recommend it to anyone if you fail something as basic as respectful communication. Ref CAS 995032 T/P 5 </p>

0
Replies (3)
Netstar
Netstar's reply31 Aug 2016, 16:33
Official

Good day Thabang

As per our telephonic conversation, I will investigate and I will revert to you with feedback.

Kind regards

Denise

Best regards,

Netstar
Netstar's reply01 Sept 2016, 14:01
Official

Good day Thabang

As per our telephonic conversation, you have informed me the retentions team manager did make conatct with you.

This query has been resolved.

Kind regards

Denise

Best regards,

TK
Thabang K's update01 Sept 2016, 14:01
Reviewer Update

Thank you for getting back to me and for resolving this issue