Poor service

Title: Poor Service and Failure to Complete Tracker/Dash Cam Transfer

Review:

I would like to express my deep disappointment with the service I received from Netstar regarding the transfer of my dash cam/basic tracker from my Nissan Qashqai to my new Toyota Fortuner, as well as the installation of an Early Warning System (EWS).

On 26 November 2025, I contacted Netstar to arrange for the dash cam to be removed from my Qashqai. Only then did I discover that my subscription had been cancelled because my Auto & General insurance was cancelled — something Netstar never informed me about. I was under the impression that my basic tracking was still active.

From there, the service only got worse. Appointments were constantly rescheduled, communication between departments was poor, and no one seemed to know what was happening. I needed both the dash cam transfer and the Early Warning System installed urgently, as my vehicle is not protected without it.

The job was scheduled for the following Wednesday with clear instructions that the technician must first go to the dealer to remove the dash cam from the Qashqai. Instead, the technician arrived at my home believing he needed to remove it there — even though the Qashqai was at the dealership. This shows that crucial instructions were never passed on. When he finally got to the dealer, he was told they could only help on Friday. Again, no coordination, no confirmation, and unnecessary delays.

As a long-standing Netstar customer, this level of service is completely unacceptable. I have been left without tracking and early-warning protection on my new Fortuner, putting me at risk with my insurer.

I expect Netstar to acknowledge this complaint, apologise, explain the failure, and resolve this matter urgently. If not, I will be forced to take my business elsewhere.

Wayne Jansen van Vuuren