Poor service

Very unpleasant experience with Netstar call centre and in general.

1) I have been a client for 9 years with my vehicle, and installed the tracker in July 2010. In 2014 my contact details changed (telephone and email) and even though I had notified them they still had no correct details on system to date.

2) I believe the tracker unit has a fault and is draining my battery (as per auto electrician) - I called to ask them to change the battery unit in their tracker, and they informed me that they will not do so unless I commit into another long term contract which I refuse to do on an old car.

3) They then stated that they would charge me an exhorbitant call out fee to look at problem if I did not sign up the contract, even though they have happily taken over R28000 over the last few years in monthly payments and had to do nothing for it.

4) I requested to speak to a supervisor and they kept me on hold for more than 15 mins waiting. I then requested someone to call me back and no body has a week later despite me asking again.

5) I wish to now cancel my contract as I am unhappy with their handling of this matter (I would not have if they just came and looked the battery as per my original request) and they then want to charge me to remove the tracker!

I am disappointed by their shocking attitude and poor customer service.

Please get somebody in management to contact me urgently or I will continue on this path.