Poor service

On November 30, 2015 i was involved in a serious motor accident. As a result of the impact my vehicle had to be written off. As soon as the insurance company informed me that they are writing the vehicle off, I contacted Netstar to have the unit removed ( I had just renewed my contract with Netstar). I have detailed written communication with Netstar in this regard.<br> By December 16, I had heard nothing from Netstar regarding the removal of the unit, so I emailed them. As a result of my email, Mervin from Natal Coastal Communications contacted me. He told me that he will go and have the unit removed.<br> On December 23, I sent Mervin another email regarding the progress, I am still waiting for feedback to that email. On January 4, I sent yet another email, to which i did get a response from Mervin tell me that he can not find the vehicle !!!!!<br> On January 6, I sent an email to Mr. Ashwin. Maharaj to assist with this problem, I'm still awaiting a response from him. On January 8, 2016 I sent another email to the regional head office.still no reply<br> This is clearly ridiculous and extremely unprofessional. I am now being billed for a unit that i don't have anymore