Poor service!!

I am extremely disappointed with the service I have received from Netstar. In October, I updated my banking details on the app and phoned their call centre to confirm the change. Despite this, they continued attempting to debit my old bank account for two months, which resulted in failed debit orders and unnecessary bank charges.

After several follow-ups, I eventually managed to speak and correspond via email with a consultant. During this interaction, I was told that they were “aware that I had threatened to go to social media,” which is completely untrue — I never made such a statement. I provided all the proof and documentation they requested, yet I still have to follow up constantly. Responses take an unreasonably long time, and to date, I still have no proper update or resolution. The service has been extremely poor and very frustrating to deal with.