Poor Service

I have requested on numerous occasions to have my tracking device moved from my previous vehicle that I sold to my new vehicle. I have repeatedly called the call centre and on each on call received wonderful words of how they will assist and to date still no assistance. Not even a courtesy call with updates! I sold my vehicle with the tracking device and need the device to be moved to my new vehicle which is a service that Netstar ongoingly advertises in their services offered. Why is it so hard to honour a simple request? I am driving my new vehicle with no tracking device and I am paying for someone else? Does that make logical sense? I think not. What will it take for Netstar to provide assistance? This is poor service especially for a paying customer. Really shocked and disappointed as Netstar has such a great reputation for their service!