Poor retention agent service.

I struggled today to get a netstar subscription cancelled. Please cancel with immediate effect. Recently after changing my insurance I noted that my netstar tracker subscription is actually for a vehicle which was sold in 2019. My first thought would be that netstar should have a red list of units that are paid but somehow on the inactive list for *** days and reach out to these customers. When informing the retention staff member about this her response was we don't work like this. I mean really has innovation stopped by saying we don't work like this. After being dropped several times on calls, call centre agent demanding respect and refuse to cancel my contract I sometimes wonder why people think they have the right to refuse service when it is not their money or their company and they are only a retention agent. No respect was shown to me as customer when my unit remained inactive for months. Also concerned that a retention agent use these tactics to show that she somehow "retained a customer" Pathetic! The only light at the end of the tunnel was agent Winette De la Rey that realised this customer needs to be calmed and helped. Thanks Winette for your helpfulness today. The proof will be in the pudding to Hopefully see that your colleagues respect you enough to honour your request on behalf of the customer