Poor response from Netstar Vehicle Tracking Company

Item: Netstar
Rating: 1
Author: Cobus L

Good day,

I sent a query via email to Netstar Customer Service on Saturday, 26 Feb 2022. They responded on Sunday, 27 Feb 2022, but their reply was incomplete and poor. I rep**** same day and late yesterday afternoon, requesting a complete response. So far I have not received any further replies.

This is rather poor customer service from a vehicle tracking company.

Helpful (0)

Replies (2)

Netstar's replyOfficial

01 Mar 2022, 09:19

Good day Cobus,

Thank you for your message and we note your concerns.

We will be in contact with you for assistance.

Kind regards,
Netstar

Netstar's reply01 Mar 2022, 09:19

Official

Good day Cobus,

Thank you for your message and we note your concerns.

We will be in contact with you for assistance.

Kind regards,
Netstar

Netstar's replyOfficial

01 Mar 2022, 10:42

Good day Cobus,

We do apologize for the inconvenience caused.

Please note your wife is listed as the driver hence the SMS's are being sent to her.

With this option, It only allows us to send the message to 1 person.

Please advise us should you wish to amend the details or if you have any further questions .

kind regards,
Netstar

Netstar's reply01 Mar 2022, 10:42

Official