Poor quality service

We started shopping around in June for a new tracking company for our company vehicles. When netstar contacted us we explained to them we need to track our work vehicles 24/7 with no delays and that these are company vehicles, they told us we need the early warning package so we went with what they suggested. Since the units got installed I started complaining about delays beteeen the units and the app. After a month of not getting any assistance I made contact with them via their Facebook page and was informed that the package we had was basically for personal tracking and there was a delay between the unit and the app and what we needed was the business fleet package so we requested the voice recording from the call by netstar on 6th June 2021,to date we still waiting for that recording. Today I tried to get hold of a manager but was told to email the email we Recieved from their broker so they could find out who was his manager for us to contact and I am still waiting for feedback from them. They are clearly not interested in assisting a client and resolving a problem as quickly as possible. Honestly poor disgusting service from Netstar.