Poor Processes and Systems

My tracking device hasn't been working since the 27th November 2018 and I only found out on the 7th when I was trying to track the movements of my car using the application. When I called the called the centre they told me to call customer services on Monday because it was after ours...which means I had no tracking device the whole weekend.

I then called on Monday and they said they'd log a fault and a technician would call me on Tuesday morning to setup an appointment which didn't happen, instead they sent me a form to fill out to gather all the information that they already have which I rep**** and said I'm busy because I was with a client the whole day. It's now Wednesday and there was still no response or a phone call from Netstar.

I called in only to find that there was no fault logged as yet and so I had to re-log the fault. Mind you, it's now been 2 weeks since my device updated on their side and on top of that I have to wait another day for the technician to come sort me out.

Nobody called me in the 1st place to notify me that my device is not updating, which makes me worry about all the other people that are not checking their devices via the app or the call centre and are unaware that their devices aren't working.

Could this be a way that they are actually planning for people to get Hi-Jacked with the possibility of the vehicle not being recovered???