Poor non Urgent service from Netstar.

I have never been disappointed like this by a service provider, worse one that protects my assets. It's over 12hours now since i reported unauthorised use of my vehicle and requested recovery of my vehicle urgently. I followed their procedure of reporting to the police first, phoned them back whilst still in the police station and i was told they could not pick the vehicle's location at that moment,once they get the signal they would contact me. To this minute i am still waiting for Altech Netstar recovery unit to call me back. It makes me wonder if at all the vehicle was installed with a unit that is properly functioning.