Poor management of my account, different companies handling account, a big mess up. who do I make payment to?

<p>I previously wrote a review on Altech Netstar and still today I have not received any help. Let me write my story. </p> <p>1. I got a tracker from Altech Netstar.</p> <p>2. Shortly after that, I lost my job. That was laste year in April 2016. That caused me to not be able to honour the debit. However, I took cash and paid at an Absa atm, using my reference number.</p> <p>3. My tracker was deactivated even though I made that payment.</p> <p>4. For the next few months I was out of a job until later in 2016 and did not make the necessary payments (no salary, no debits but tracker was turned off)</p> <p>5. As soon as I got a job, I contacted Altech Netstar so as to start making payments. That is when I found out the account was handed over to NuDebt management.</p> <p>6. I was informed my arrears were about +/- R600.</p> <p>7. I made a payment of R200 every month from October 2016 hoping to cover my arrears and get the tracker reactivated (I have a letter of confirmation from Nudebt with the amount paid).</p> <p>8. In the month of May 2017, suddenly my account was handed over to Debtcol, No prior warning was given, no prior information was given, just an sms received by me to let me know that I owe +R5400 on the account.</p> <p>9. I contacted Debtcol, spoke to a lady by the name of Thandokazi Mxaka, explained everything to her and that the amount was impossible. She spoke to her manager and I was told verbally that the amount I owe is about R2000. I was also told that according to their system, I had never made any payment towards the account. I explained that I made payments through NuDebt, called NuDebt and after a couple of days, received a confirmation letter of the amount I paid during the previous months.</p> <p>10. Thandokazi said she will speak to her supervisor to check how much the balance will be upon receipt of the confimation letter from NuDebt. I emailed it to her ASAP and waited to find out how much I owe so that I can sort out my budget.</p> <p>11. On Monday, I receive an sms from Debcol again, stating that I owe +R5400. I call the Jo'burg office and the lady I speak to has no idea of what I am explaining to her. She tells me that is how much I owe.</p> <p>12. I call the Cape Town office again, speak to Thando once again and she tells me, the Netstar people have taken their files and Debtcol is no longer dealing with their matters, she refers me back to Netstar.</p> <p>13. I call Altech Netstar, the gentleman that I speak to asks me if Debtcol still exists. He tells me he can see on the system that I have been making payments. He asks me to send an email with the proof of payment. For what if it is on your system??</p> <p>14. Questions: (a) why move my account from NuDebt when they were handling my account just fine?</p> <p> (b) exactly how many people are handling my account?</p> <p> (c) can I please be helped to pay my account in peace, let me do the right thing please.</p> <p> (d) is it possible to just remove this curse of a tracker from my car?</p> <p> </p>