POOR INSTALLATION THAT ALMOST BURNT MY VEHICLE

Hi Netstar seems I need to log my complaint here since over calls and emails I seem not to receive any response. your installation in my vehicle almost burned my car and has costed me a lot of money. I will be brief but detailed. My name is Kamogelo Ndlovu complaint logged no. CAS-***-R0X3 (The bellow complaint has been lodged but I have not received any feedback) I am a very angry and deeply disappointed current customer and potentially former!. I have installed your tracker on 3x of my vehicle, particularly my Hyundai H1 (reg. HH 82 CP GP) and recently came to the knowledge that the tracker was installed poorly due to that I had suffered a breakdown in the middle of nowhere (On N1 facing Limpopo), my safety was at huge risk because not only did the breakdown occurred while I was driving but the area I had the breakdown was a complete veld surrounded. I also suffered an expected financial loss amounting to R 4729,00 which I want to claim back from Netstar. Series of events: On the 17th of December 2021, my vehicle showed signs of battery depleting energy, I found this odd since the vehicle I had just bought it (on the 18th April 2021). I opted to purchase a new battery (please note attached purchase slip) for R1540,00 seeing the signs where that the vehicle was not getting electricity from the battery. After new battery purchase and installation, the vehicle was starting up well and able to move. On the 18th of December 2021, I was on route to Limpopo in the early mornings. The same concern occurred again while I was on N1 freeway facing Limpopo. The vehicle suddenly started flickering all lights on the dashboard and finally stopped (15minutes after the truck weight bridge after Pinaars N1 off-ramp). I had to tow the vehicle from that location to Olifantsfontein – Clayville. This costed R800,00 because my insurance covered majority of the towing cost and also assisted to organised a tow truck (Moks towing). On the 20th of December 2021, I had to tow the vehicle from my home (Olifantsfontein – Clayville) to Kempton park CBD Hyundai workshop to do diagnostic and potential repair of the concern. The towing of the vehicle costed me R1800. I managed to get my vehicle to the workshop and disagnotic was performed. The Hyundai workshop vehicle diagnostic analysis costed me R589,00 (Invoice/job card attached). Hyundai diagnostic results. The workshop Job card results indicate the technician from Netstar did not secure well the tracker cable underneath the alternator cable. This resulted in the vehicle not charging the battery, burning the fuse box (plastic) and causing the breakdown I experienced on the 18th of December 2021. I AM GREATELY FUSTRACTED ON THE POOR WORKMANSHIP THAT PLACED MY LIFE ON RISK, COSTED MY R4729,00 AND POTENTIALLY WOULD HAVE BURNED MY CAR TO THE GROUND. I DEMAND FEEDBACK AND SHOWCASE OF CUSTOMER CARE!!. I WILL BE NOT LEETING GO OF THIS AS I WANT MY MONEY BACK. I will to lose my hard earned money because of a blunder done by Netstar. Regards Kamogelo Ndlovu My Direct call nos. is you have under my job card number I have not been contacted since I lodged the call, My next step is complaint on HELLO PETER, MIOSA and other relevant Ombudsman.