JJ
Jan J
1 reviews | Active since Feb 2013
23 Aug 2021, 10:06
Poor equipment and workmanship
Installed a Netstar tracking device on Thursday the 19th of August. Tried to locate my car via the safe sound app on Friday the 20th of August only to find out the Tracker is not working. You have to pay for the Tracker from day of activation yet it is now Monday the 23rd of August and i am still without the Tracker. The fitment centre can only attend to my Tracker tomorrow the 24th of August. So i must pay for 6 days and the tracker only worked one day. If they ***** my car now or high jack us we are not covered.
Helpful (0)
Replies (4)0
Replies (4)
Netstar's replyOfficial
23 Aug 2021, 14:01Good day Jan Steph****,
Thank you for bringing this matter to our attention, please accept our sincere apologies for the inconvenience caused.
We will contact you to discuss a solution together.
Kind regards,
Netstar
Thank you for bringing this matter to our attention, please accept our sincere apologies for the inconvenience caused.
We will contact you to discuss a solution together.
Kind regards,
Netstar
Best regards,
Netstar's reply23 Aug 2021, 14:01
Official
Good day Jan Steph****,
Thank you for bringing this matter to our attention, please accept our sincere apologies for the inconvenience caused.
We will contact you to discuss a solution together.
Kind regards,
Netstar
Thank you for bringing this matter to our attention, please accept our sincere apologies for the inconvenience caused.
We will contact you to discuss a solution together.
Kind regards,
Netstar
Best regards,
JJ
Jan J's updateReviewer Update
26 Aug 2021, 08:20The early warning tags are still not working and it is now 1 week later.
JJ
Jan J's update26 Aug 2021, 08:20
Reviewer Update
The early warning tags are still not working and it is now 1 week later.
Netstar's replyOfficial
26 Aug 2021, 10:47Hi Jan, a planner will contact you to arrange for a technician to replace the accessories.
Kind regards,
Netstar
Kind regards,
Netstar
Best regards,
Netstar's reply26 Aug 2021, 10:47
Official
Hi Jan, a planner will contact you to arrange for a technician to replace the accessories.
Kind regards,
Netstar
Kind regards,
Netstar
Best regards,
JJ
Jan J's updateReviewer Update
26 Aug 2021, 18:55Easiest the worst company i have ever dealt with. I have got no hope that my vehicle will be recovered once ******. 4 days to get the tracker going and 7 days to activate the early warning detection function going and that is only during the first week.
JJ
Jan J's update26 Aug 2021, 18:55
Reviewer Update
Easiest the worst company i have ever dealt with. I have got no hope that my vehicle will be recovered once ******. 4 days to get the tracker going and 7 days to activate the early warning detection function going and that is only during the first week.