Poor Customer Service/Support

Very poor services curse the day I was enrolled with them. Since the unit was installed I've been logging countless calls, twice a technician was dispatched to my place to have the issue with my tracking device sorted that's about 2 months still no closer to a solution. Last correspondence i got was on 13 July from some Goodwill guy (what an irony) that there was error in amending change of ownership from dealer to me, if there was an "error" why are they debiting my account instead of that of the dealer. Done follow-ups with a sense of goodwill but alas! just pushing an immovable object very disappointed.