Poor customer services and Billing

In late 2021, I tested my unit that was found to be faulty. Netstar then replaced under warranty. The same tracking was tested in December 2022 and found to be faulty. When I called. The first response was it will be repaired under warranty because it was still new even though the contract was now on month to month after completing 36 months. Later I was told I have to take new contract. I then took a new contract to replace tracking device and that device was installed on 22 December 2022. First debit I did not query in January 2023 because, I thought it was due to prorata amount. 1. On 02 March after second debit , I sent an email request statement and quering the amount. I was sent statement on 04 March by Lunghile Mathebula ,but my debit amount querie was never addressed . Your reference is: CAS-***-C9K5 was allocated. 2. On 13 March I made a follow up and requested an itemized bill, Pam Govender responded referring the matter to account department Your reference is:CAS-***-P7B0 was allocated. 3.Account department has not responded to me. On 02 April I sent another email requesting breakdown of vehicles on the account because I realized that there is one car I'm paying twice. 4.I then logged into my Netstar account, pulled statement and invoice. I then sent an email on 02 April asking customer services why am I paying two contracts for one car. I never got a response to date . 5. Today I followed up before writing this review 6. After signing telephone conversation contract, I requested recording of the call as they always say, record of the call is available on request. U was told to send an email. I did in December 2022. To-date I have not received my record as part of my contract agreement.