Poor customer service the worst

I lost my panic button then called customer to find out how I could replace it . I was told to visit a fitment center in Ormonde , I got here paid R350 and waited for the panic button. The technician requested for my car keys then drove off with the car not explaining anything. I waited and eventually realising that I have no idea what’s happening I then went to the guy at the reception to ask what’s the process. He explained that they need to do a whole assessment mainly because the previous technician tried to sell me something off the books and now I need to be inconvenienced. I respected the process, I then called the customer to get confirmation of this process but they were of no help . I called an agent khosi and he transferred my call to the fitment center then I called back again and she hung up . I called the third time and the lady transferred me back to switchboard . At this point I’ve had enough with this company and I’m am definitely cancelling. For a new driver I highly do not recommend this company . The worse experience ever