KP
Klinton P
1 reviews | Active since Oct 2020
19 Apr 2021, 14:11
Poor customer service : Netstar
The netstar app has been unable to track my vehicle since 15.03.2021. I contacted Netstar only to to be told that the there is no signal from the vehicle and a technician would be in touch within 48 hours to confirm an appointment. I contacted them again last week and was told the same thing. One week later i have still not been contacted for someone to check the sensor. Disappointing customer service.
Helpful (0)
Replies (2)0
Replies (2)
Netstar's replyOfficial
20 Apr 2021, 10:26Good day Klinton,
Thank you for bringing this matter to our attention, kindly accept our sincere apologies for the inconvenience caused.
We will contact you to assist.
Kind regards,
Netstar
Thank you for bringing this matter to our attention, kindly accept our sincere apologies for the inconvenience caused.
We will contact you to assist.
Kind regards,
Netstar
Best regards,
Netstar's reply20 Apr 2021, 10:26
Official
Good day Klinton,
Thank you for bringing this matter to our attention, kindly accept our sincere apologies for the inconvenience caused.
We will contact you to assist.
Kind regards,
Netstar
Thank you for bringing this matter to our attention, kindly accept our sincere apologies for the inconvenience caused.
We will contact you to assist.
Kind regards,
Netstar
Best regards,
KP
Klinton P's updateReviewer Update
04 May 2021, 06:16Two weeks later and I have not been offered any assistance. I requested for the service to be canceled only to be advised that there is a cancelation fee of +R1200 . How can I pay a cancelation fee for a service I am not being provided with.
KP
Klinton P's update04 May 2021, 06:16
Reviewer Update
Two weeks later and I have not been offered any assistance. I requested for the service to be canceled only to be advised that there is a cancelation fee of +R1200 . How can I pay a cancelation fee for a service I am not being provided with.