Poor Customer Service- Lack of Accountability

<p>I have advised Netstar to utilise my new bank account since March 2016. Instead they have been debiting premuims from my old bank account I have called several times to fix this but there seems to be no assistance. I am incurring bank charges of unpaid debit orders and yetI have been advising Netstar to utilise my new bank details and nobody seems bothered they are now debiting my account extra each time and I am struggling to get help. I want to cancel my contract with Netstar why must I be the one running around trying to sort this out since March and yet they dont seem bothered at all. This poor attitude towards their customers is really appalling!!!</p>