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Gontse M

1 reviews | Active since Nov 2016

07 Feb 2024, 08:23

POOR CUSTOMER SERVICE

All the agents that I have escalated my problem to have just sent me an reference number and did absolutely nothing about my query. They will call you and I will repeat myself and next thing. They all go MIA... and do not respond to you. I will be cancelling my contract with you immediately.

0
Replies (4)
Netstar
Netstar's reply07 Feb 2024, 09:47
Official
Good day Gontse 

We are sorry to hear about the service you have received, we will be in contact with you to further assist 

Regards
Netstar 
GM
Gontse M's update08 Feb 2024, 12:47
Reviewer Update
one of your Team Leader Retentions just disconnected my call and he is the very same person who assisted my in November 23 and we still have the problem in the following year. I started the call with the security check and get transferred to him only to have my call disconnected for redoing the security check.... I have escalated this matter to the ombudsmen and will not talk to anyone who is not in a managerial position.
GM
Gontse M's update08 Feb 2024, 12:48
Reviewer Update
Whoever, will be calling me must email me first to set up an appointment. I will not have to your poor service affecting my work.
Netstar
Netstar's reply08 Feb 2024, 13:15
Official
Good day Gontse,

Thank you for the reply. Please note we have sent your request to the relevant department. 

Kind regards
Netstar