Poor customer service/ bad after sales service

The tracking device is deactivated. We noticed when doing routine testing of the device and no response was made when we pressed "false alarm". Upon calling It was confirmed that it is working however when we retest no alarm response comes through meaning the device remains deactivated. last call I made was on the 26 June 2024, when they promised that Nkululeko will contact us to arrange for the technicians to come look at the device. I unfortunately cannot cancel/ switch tracking companies as I am on a 36-month contract. Complaint is the only language you understand then send the technicians.