N.
Ntombi .
1 reviews | Active since Sept 2021
06 Oct 2021, 10:00
Poor customer service at Netstar
I sold my can a month ago & requested a change of ownership. I have phoned 3 times once a week for the tracking device to be installed in my new car! Every time I can they take down my details & tell me to expect a call. Yesterday I was told that they are overwhelmed with calls when I ask the guy what will happen if my car get stollen he couldn’t answer. What astonishes me they don’t forget to debit my account! Just now I received an sms from IWYZE remind me that I am not fully covered since I haven’t submitted the tracker certificate!
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Netstar's replyOfficial
06 Oct 2021, 10:38Good day Ntombi,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards,
Netstar
Netstar's reply06 Oct 2021, 10:38
Official
Good day Ntombi,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Kind regards,
Netstar