1 reviews | Active since May 2022
Poor customer service and service delivery
Its dissapointing to have to address this matter on such a huge platform. My experince with Netstar has been a nightmare.. I noticed my tracker wasn´t responding, my app wasn´t working and i haven´t been receiving communication for the past two months. I called to find out what is going on with my tracker and i´m told that my tracker isn´t responding, then a gentleman transfers me to a lady who now tells me that i need to upgrade my tracker mind you my tracker contract only ends in September 2022. This lady spoke so rudely and eventually hung up on me because of the amunt of question she couldn´t answer. My matter has been escalated to the Retetion Department but till this day the matter has not been atteded to. My advice to you all is keep checking if your tracker is responding because my experince was bad and asking myself what was going to happen if my car was ****** in the time my app and tacker was´t working.
Thank you for messaging. We try to be as responsive as possible and will get back to you soon.
Regards,
Netstar Team
Thank you for messaging. We try to be as responsive as possible and will get back to you soon.
Regards,
Netstar Team
Please note that we've tried contacting you to no avail. Please advice of a suitable time to call you or an alternative number we can reach you on.
Regards,
Netstar Team
Please note that we've tried contacting you to no avail. Please advice of a suitable time to call you or an alternative number we can reach you on.
Regards,
Netstar Team
Please note that unit is updating accordingly and the vehicle is reporting correctly on the safe and sound application.
Please find the Step by Step guide for MyNetstar Registration.
1. CLICK on the direct link to sign up: https://my.netstar.co.za/register
2. Enter your details that you supp**** Netstar when you created your account :
ID Number/Passport
Email Address
Password
Confirm Password
HIT SUBMIT
3. OTP CONFIRMATION
If the account exists, you will receive an OTP via sms to the registered cell phone number.
You will need to enter the OTP to confirm.
4. REGISTRATION SUCCESSFUL
If the account is confirmed, you will be redirected to the log in screen.
You can then use the registered credentials to log in.
5. APPLE IOS
TO SAVE THE APP TO YOUR HOME SCREEN (ON MOBILE)
Click on up arrow at bottom of the screen.
Click on ‘Add to Home Screen’
6. ANDRIOD
TO SAVE THE APP TO YOUR HOME SCREEN (ON MOBILE)
Click the three dots at the top right corner of your screen
Click on “install app”
Or you will see a prompt at the bottom of the screen to add MyNetstar
Kind regards,
Netstar Team
Please note that unit is updating accordingly and the vehicle is reporting correctly on the safe and sound application.
Please find the Step by Step guide for MyNetstar Registration.
1. CLICK on the direct link to sign up: https://my.netstar.co.za/register
2. Enter your details that you supp**** Netstar when you created your account :
ID Number/Passport
Email Address
Password
Confirm Password
HIT SUBMIT
3. OTP CONFIRMATION
If the account exists, you will receive an OTP via sms to the registered cell phone number.
You will need to enter the OTP to confirm.
4. REGISTRATION SUCCESSFUL
If the account is confirmed, you will be redirected to the log in screen.
You can then use the registered credentials to log in.
5. APPLE IOS
TO SAVE THE APP TO YOUR HOME SCREEN (ON MOBILE)
Click on up arrow at bottom of the screen.
Click on ‘Add to Home Screen’
6. ANDRIOD
TO SAVE THE APP TO YOUR HOME SCREEN (ON MOBILE)
Click the three dots at the top right corner of your screen
Click on “install app”
Or you will see a prompt at the bottom of the screen to add MyNetstar
Kind regards,
Netstar Team