TW
Timothy-Jared Williams

1 reviews | Active since Jun 2023

23 Apr 2024, 06:38

Poor customer service and response

Trying to cancel my tracker for almost two months and still no assistance. Tried phoning no answer, tried the WhatsApp bot and followed the prompts and nothing, tried email and no response The only time these people respond is when you give them a scathing review on helloPeter. Very disappointing.

0
Replies (3)
Netstar
Netstar's reply23 Apr 2024, 06:49
Official
Good day Timothy,

Thank you for reaching out to us.  Please give us the opportunity to investigate your enquiry.  One of our consultants will reach out to you shortly.

Kind Regards,
Netstar
Netstar
Netstar's reply23 Apr 2024, 11:39
Official
Good day Timothy,

 Please note we tried to make contact with you with no avail. Please provide us with a convenient time that we can make contact with you.

Kind Regards,
Netstar
Netstar
Netstar's reply23 Apr 2024, 11:53
Official
Good day Timothy,

We are glad to see that you were contacted and assisted. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Kind Regards,
Netstar