Poor customer service and no service from Netstar

Netstar provided me with terrible service. My insurance company requires a working tracker in my vehicle so I joined Netstar. A some point I realized my tracker was not working. I informed Netstar and they said they would organize that it be fixed. Weeks went by with nothing. I contacted them again and again they said they would fix it. Probably a month or more passed again and still nothing. During this time they are happily deducting their monthly payments but not providing me with any service. My insurance company is obviously also taking their monthly deductions but the amount that I am paying for theft protection means nothing as I don't have a working tracker in my car.

So what could I do after almost 3 months of me discovering that my netstar tracker wasn't working, and netstar not being willing to fix it, but to change service providers.

At this point Netstar has the cheek to tell me that I am breaking contract. My contract has not yet reached its expiry date and therefore I have to pay a penalty fee because I'm not honoring the contract. This money they quite happily deduct from my account.

In my view, it is the other way around. They as netstar did not honour the contract. They were suppose to provide me with a working vehicle tracker. They did not do so even after I repeatedly asked them to fix the problem.

I received very poor customer service. I received to service for some time. I believe I was ****** by them charging me a cancellation fee when they broke contract. In fact I would like them to pay me the cancellation fee because they broke contract not me.

I hope some of the senior management of netstar will reply to this wrongdoing of your company.