Poor Customer Service and Failure to Deliver Promised Service

I have been trying to get a tracker installed on my car for almost a month, but I have still not received any meaningful feedback. The agents repeatedly say they will call me back to arrange an appointment, but no one ever does.

This would be my second unit with Netstar. However, experiencing these delays has made me question whether they will provide the level of service promised when signing up.

On another vehicle fitted with a Netstar unit, the battery was disconnected for a few minutes. Netstar only sent an SMS notification, and I did not receive a follow-up call to confirm whether everything was in order or to verify the reason for the disconnection.

What is most frustrating is that I expect to receive feedback or a call now that I have posted this review, yet I have been unable to get the same level of response through the normal customer service channels.

At this point, I am actively looking at alternatives. I simply need the service that was promised when I signed up, and unfortunately, Netstar has not delivered on that promise.