Poor Customer service and failing to resolve simple issue

I am not happy with the level of service i am recieving from Netstar, Two technicians fitted 2 different trackers on my car on the same day, not sure how they ended up double booking. when i created awareness i was told by a lady from Germistion Radio City that 1st unit will be disabled.

Now the issue is I am unable to track the cars location using the app (MyNetstar) nor there WhatsApp Bot.

1st call on Saturday guy said i must call customer service and ask them to link my account with the correct number plate, Called on Friday 20th Jan Ref: CAS-***-VGG3 was told matter will be escalated and i will be called back to be advised, nothing happened. 2nd call Monday 23rd Jan spoke to a lady who said the same thing as the 1st guy Ref: CAS-***-T9L3 and i told her i am not happy with the fact that i have to call in to follow up. she gave me a TAT of 48 hours. 3rd Call Thursday Ref: CAS-***-V1F3 spoke to Thabiso who advised that the unit that appears to be active is the Netstar plus unit and the Early warning unit is not active, then advise he will transfer me to Retentions and they must cancel the early warning unit and send out technician bluh bluh. he transfers me guys i get through to tell me this is a customer service issue and as soon as i said i just came from customer service he decided to put me on hold and never came back. 4th call right after i spoke to Retentions i get back to Thabiso. told him what happened and told him to conference the call, we get to retentions again speak to a lady that tell me i need to pay settlement of the plus opt that we requesting to be cancelled which i told her thats not happening. i am not paying anything due to peoples incompetence. she then spoke to a manager apparently and said she will cancell without the need for me to pay anything and promised to call me today. i am still waiting for the call. Call in again now 15:00 and nothing has been done spoke to a guy in customer service he said his escalating to IT which is what the 1st lady sad and i am still not able to track the car.

Can you guys do what is required of you and resolve the matter ASAP and while you at it please remove the car which was ****** 2019 from your system as you failed to recover the car. Not sure why i opted for Netstar again