Poor customer service

Very poor customer service, I have purchased a vehicle and need a tracker to be fitted for insurance purposes. The required documentation was filled in and emailed to Netstar on 21 October 2020 which has all the necessary details for the address of the vehicle that needs the fitment, up to date the unit still has not been fitted!! It shouldn’t be so difficult to arrange a fitment of a tracker unit especially seeing as I currently have tracker units installed with Netstar on my other vehicles. My Insurance has stated that they will not cover my vehicle for theft as there is still no tracker fitted. The Richards bay branch does not answer phone calls or emails. We have received a call from a fitment center on the south coast twice now to do the fitment but then then they say oh no they don’t cover the north coast area of KZN for fitment. I would like to know when will the fitment take place or should I rather cancel all tracking units I have with Netstar and move over to a different service provider?v