Poor Customer Service

<p>So I request a quote online, received a call from a consultant a day or 2 later, make arrangements for fitment and telephonically confirm on Saturday 01 October 2016 that I wish to proceed with installation which was scheduled for Monday 04 October 2016 by nearest fitment centre, which is Umhlanga, yet I have received no follow up call or any correspondence on proposed contract & service nor was the fitment done on agreed date????</p> <p> </p> <p>I cannot understand how a company such as this is to attract customers, when your initial customer service experience is so poor that one can’t even get a device installed. What would the actual service contract be like, no response when service required??</p> <p><br />Clearly you need to review your website as false advertising & service embellishments are surely against consumer rights!</p>