Poor customer service

I am currently having issues with the App not pulling the trip reports. I have contacted Netstar many times to resolve the issue with no luck Was told that I have not accepted the T's and C's which is why I cant pull the trip. How absurd is that. Why does it allow me to view, upload and edit other information except the trip report if I didnt accept the T's and C's? How am I gonna track my car without the trip reports? Am really disappointed with their casual approach to my problem.