Poor Customer Service

In 2021 I had an account with Netstar, we had a dispute with payments when my account was incorrectly handed over to their legal department. After months of back and foot we reached an agreement and they refunded me as i had overpaid them.

After that i did get any service or communication from Netstar, i then found another tracking company. Earlier this year i get a call from NuDebt management saying my Netstar account has been handed over to them for collection.

I contact Netstar for clarification, they say they will investigate, they come back saying they will credit a potion of the amount, but should pay the difference. I dispute that by notifying them that during that period i was not receiving any service from them.

To date the account hasn't been cleared.