SH
Sipho H
1 reviews | Active since Jan 2017
17 Mar 2026, 10:35
Poor customer service
Poor customer service. I renewed my unit with them, had to cancel it after waiting for weeks without them confirming anything. After cancelling, they’ve been trying to debit money from my account for the past few months. I’ve been contacting them to stop doing so for months but nothing has stopped.
Helpful (0)
Replies (2)0
Replies (2)
Netstar's replyOfficial
17 Mar 2026, 10:40Good day Sipho,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced.
We understand how concerning it is to have debit attempts continue after you’ve cancelled your service, especially after multiple attempts to resolve the matter. This is certainly not the level of service we aim to provide.
Please allow us the opportunity to urgently investigate this for you and ensure that all debit attempts are stopped immediately.
Kind Regards,
Netstar
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced.
We understand how concerning it is to have debit attempts continue after you’ve cancelled your service, especially after multiple attempts to resolve the matter. This is certainly not the level of service we aim to provide.
Please allow us the opportunity to urgently investigate this for you and ensure that all debit attempts are stopped immediately.
Kind Regards,
Netstar
Netstar's reply17 Mar 2026, 10:40
Official
Good day Sipho,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced.
We understand how concerning it is to have debit attempts continue after you’ve cancelled your service, especially after multiple attempts to resolve the matter. This is certainly not the level of service we aim to provide.
Please allow us the opportunity to urgently investigate this for you and ensure that all debit attempts are stopped immediately.
Kind Regards,
Netstar
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced.
We understand how concerning it is to have debit attempts continue after you’ve cancelled your service, especially after multiple attempts to resolve the matter. This is certainly not the level of service we aim to provide.
Please allow us the opportunity to urgently investigate this for you and ensure that all debit attempts are stopped immediately.
Kind Regards,
Netstar
Netstar's replyOfficial
17 Mar 2026, 11:07Good day Sipho,
Thank you for corresponding with us. Please note that we are looking into this matter and we will advise accordingly.
Kind regards,
Netstar
Thank you for corresponding with us. Please note that we are looking into this matter and we will advise accordingly.
Kind regards,
Netstar
Netstar's reply17 Mar 2026, 11:07
Official
Good day Sipho,
Thank you for corresponding with us. Please note that we are looking into this matter and we will advise accordingly.
Kind regards,
Netstar
Thank you for corresponding with us. Please note that we are looking into this matter and we will advise accordingly.
Kind regards,
Netstar