DZ
Delisile Z
1 reviews | Active since Feb 2021
16 Aug 2022, 17:30
Poor customer service
Nightmare experience from day 1. I should have just ended before I started with them. No turn around time in responding to queries. 15 days later still no joy from Netstar
Helpful (0)
Replies (6)0
Replies (6)
Netstar's replyOfficial
16 Aug 2022, 17:40Good day Delisile,
We have noted your query and would like to assist you in any way that we can. We have escalated complaint to our internal team. One of our consultants will reach out to you personally for assistance.
Kind regards,
Netstar Team
We have noted your query and would like to assist you in any way that we can. We have escalated complaint to our internal team. One of our consultants will reach out to you personally for assistance.
Kind regards,
Netstar Team
Netstar's reply16 Aug 2022, 17:40
Official
Good day Delisile,
We have noted your query and would like to assist you in any way that we can. We have escalated complaint to our internal team. One of our consultants will reach out to you personally for assistance.
Kind regards,
Netstar Team
We have noted your query and would like to assist you in any way that we can. We have escalated complaint to our internal team. One of our consultants will reach out to you personally for assistance.
Kind regards,
Netstar Team
Netstar's replyOfficial
18 Aug 2022, 15:07Good day Delisile,
Thank you for your patience, Kindly be advised that you vehicle is booked with our technician and it will be attended on 23/08/2022.
Kind regards,
Netstar
Thank you for your patience, Kindly be advised that you vehicle is booked with our technician and it will be attended on 23/08/2022.
Kind regards,
Netstar
Netstar's reply18 Aug 2022, 15:07
Official
Good day Delisile,
Thank you for your patience, Kindly be advised that you vehicle is booked with our technician and it will be attended on 23/08/2022.
Kind regards,
Netstar
Thank you for your patience, Kindly be advised that you vehicle is booked with our technician and it will be attended on 23/08/2022.
Kind regards,
Netstar
DZ
Delisile Z's updateReviewer Update
18 Aug 2022, 15:33Can Netstar indicate to me as where and at what time will my vehicle be attended? The last person I spoke to from Netstar indicated that I would receive a call to arrange booking for my vehicle, but now I receive a response with a confirmed date without being consulted. I want for the contract to be cancelled as I cannot be dealing with a company that is not customer centric. I have had just about enough....
DZ
Delisile Z's update18 Aug 2022, 15:33
Reviewer Update
Can Netstar indicate to me as where and at what time will my vehicle be attended? The last person I spoke to from Netstar indicated that I would receive a call to arrange booking for my vehicle, but now I receive a response with a confirmed date without being consulted. I want for the contract to be cancelled as I cannot be dealing with a company that is not customer centric. I have had just about enough....
DZ
Delisile Z's updateReviewer Update
18 Aug 2022, 15:39Netstar has no turnaround strategy for complaints and enquiries. The last call I received was this morning 18 August 2022 just before 09:00 where I was informed that I'd be called and now I receive a date whereas they have my contacts. Netstar just does not care about their clients, come the 23rd where and at what time must I take my vehicle. They must just remove their unit, I'm no longer interested in their services. No joy from day one...the service is pathetic leaving much to be desired.
DZ
Delisile Z's update18 Aug 2022, 15:39
Reviewer Update
Netstar has no turnaround strategy for complaints and enquiries. The last call I received was this morning 18 August 2022 just before 09:00 where I was informed that I'd be called and now I receive a date whereas they have my contacts. Netstar just does not care about their clients, come the 23rd where and at what time must I take my vehicle. They must just remove their unit, I'm no longer interested in their services. No joy from day one...the service is pathetic leaving much to be desired.
Netstar's replyOfficial
18 Aug 2022, 16:36Good Day,
We are terribly sorry to hear about your experience. We understand your frustrations, We are please to confirm that you have been contacted and fitment has been arranged. Thank you for your patience.
Kind Regards
Netstar
We are terribly sorry to hear about your experience. We understand your frustrations, We are please to confirm that you have been contacted and fitment has been arranged. Thank you for your patience.
Kind Regards
Netstar
Netstar's reply18 Aug 2022, 16:36
Official
Good Day,
We are terribly sorry to hear about your experience. We understand your frustrations, We are please to confirm that you have been contacted and fitment has been arranged. Thank you for your patience.
Kind Regards
Netstar
We are terribly sorry to hear about your experience. We understand your frustrations, We are please to confirm that you have been contacted and fitment has been arranged. Thank you for your patience.
Kind Regards
Netstar
DZ
Delisile Z's updateReviewer Update
18 Aug 2022, 16:43It takes a Hellopeter intervention to get a response from Netstar 😡😡
DZ
Delisile Z's update18 Aug 2022, 16:43
Reviewer Update
It takes a Hellopeter intervention to get a response from Netstar 😡😡