Poor customer service

This company has the worst customer service. I had a 36 months contract with them and the contract ended at the beginning of the year. It was not written in my contract, that after 36 months the contract automatically go to month to month. They never contacted me to renew the contract, they only called after 3 months since I defaulted their debit order. They called to ask about R591 I owe them, not the contract we have. I then explained my frustration and we agreed on a new contract, but the company failed to professionally arrange a fitment of a new device. It was back and forth until I requested contract cancellation. During that period their financial department never stopped contacting me to payup the outstanding fee. I didn’t want to pay that amount since I received poor service from the company, they then made an unauthorised debit order and deducted the amount. I decided to let it go, but their finance department still contacted me to claim the amount.

Now what frustrate me the most, is the fact that Netstar sends me a statement today (07/09/2026) requesting payment for even though I cancelled my contract with netstar.

Now what frustrates