Poor customer service

<p>Good day</p> <p> </p> <p>i have had a pending query with Altech so more than 4 weeks now and have attempted to call them so many times and was promised a call and never got one...</p> <p> </p> <p>so so I have issues with my panic button early May and I called in and got assisted with issue within the turn around time, my panic was replaced and still did not work... I called in again and a technician came to assess the panic button and my entire unit and managed to fix it </p> <p>only for it to work for one day and this time it was not working completely (the location was incorrect and they were unable to pick up signal including on my App)</p> <p> </p> <p>then I called in again on the 1st of June and was advised that a technician will be dispatched again to completely remove the device and reinstalled but that never happened I have called in numerous time to follow up on when the technician will be coming but all the consultants give me empty promises that next day I will get a call but never do </p> <p> </p> <p> </p> <p>So so eventually I decided to have the service terminated but he promised to assist me as I would have to pay a cancellation fee if he cancels (that's unfair as this service does not work properly) </p> <p>so I gave him the benefit of the doubt to assist me </p> <p>he advised that he will call me the next day this was on the 19 June 2017 and he never called </p> <p> </p> <p>the last consult I spoke with was Siphiso from retentions....</p> <p> </p> <p>can i I please be assisted with this issue </p>