Poor customer service

<p><br /> I confirm that I have an account with Nedstar, however, I would like<br /> to cancel it due to the following reasons:<br /> 1. My agreement with you was that I will pay R115.00 monthly, however<br /> this did not transpire as I was overcharged on my monthly debit order.<br /> Instead of debiting R115.00 you took R215.00. I contacted Nedstar call<br /> center to understand the reason for overcharging me and they agreed to<br /> refund me within 10 days of which did not happen.<br /> 2. I called Nedstar for testing the tracker unit in my car but you<br /> didn't assist me and told me that the system was down and you promised<br /> to call me on the following day but you never did that. Even today I<br /> don't know if the unit is working or not. This resulted in me<br /> contacting you and closing my account via the phone and it was<br /> confirmed that it's closed. I then received a letter from Altch saying<br /> that I owe Nedstar. I fail to understand how is this possible since<br /> you were the ones who didnt keep promises.</p> <p>Please assist me by closing this account, I am not satisfied with your<br /> services.</p> <p>Thanks</p> <p>Regards,<br /> Xolani Dlamini</p>