Poor Communication

Item: Netstar
Rating: 1
Author: Neville N

Very frustrating to deal with the online and bot systems. Cannot get a human to talk and understand my requirements. Will be cancelling all my vehicles tracking with Netstar if this level of poor service continues.

Helpful (0)

Replies (3)

Netstar's replyOfficial

20 Apr 2026, 13:43

Good day Neville,

We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please note a consultant will make contact with you for further assistance.

Kind regards,
Netstar

Netstar's reply20 Apr 2026, 13:43

Official

Neville N's updateReviewer Update

20 Apr 2026, 15:58

Thank you Netstar. I was able to speak to two staff members who assisted me. Much happier now,

Neville N's update20 Apr 2026, 15:58

Reviewer Update

Thank you Netstar. I was able to speak to two staff members who assisted me. Much happier now,

Netstar's replyOfficial

20 Apr 2026, 18:06

Good day Neville,
Thank you for your kind words and for sharing your positive feedback on our platform.
We are always excited to hear from satisfied clients.

Kind regards
Netstar

Netstar's reply20 Apr 2026, 18:06

Official

Good day Neville,
Thank you for your kind words and for sharing your positive feedback on our platform.
We are always excited to hear from satisfied clients.

Kind regards
Netstar