Poor communication

Hi there. I have been trying to get my alarm tested on 23 Feb but this seemed to be quite a task. After trying from the Monday, I was told by Claudette Lees that they did not detect a signal for my vehicle but would contact me back. Had no response from her so had to re-phone the following day. This was a concern to me - what am I paying for. Eventually got a email from Claudette on the 25/2 as proof that they detected a signal. I have been requesting a manager to phone me since as I am unhappy with the process with Netstar and the poor communication. Understand that I most certainly don't expect poor communication from a company - where in fact this is the core of what you should do. Had no response from Claudette and escalated the matter twice to Lorraine Moloisane. I had to ask her twice whether she received my complaint and I am still waiting for a response from the 2/3/2015. I then escalated the matter to all of them including cs@netstar. Still no response. Then phoned through to service department and spoke to Jiten who said he will refer to Lorraine and his Manager and someone will phone me. Still to mo avail. Sure you will understand why I want contract cancelle