Poor and unacceptable standards by Netstar South Africa

I would like to share my worst experience that I am going through right now regarding unprofessional and *********** standards by Netstar (South Africa).. On Wednesday 28 September 2022, a consultant from Netstar installed a tracking device in one of my vehicles.

The vehicle in question is a Hyundai H100 2.6D with a ND registration number, but for some reasons Netstar captured my vehicle as VW Polo Vivo with a NPN registration number. It is understandable that a error can be made.

It is unacceptable that after the company was informed of an error as early as yesterday morning before 08:30, no action has been done, no one from Netstar has called me to apologize. I have sent several emails to them regarding this matter.

The worst part is that they are aware of the fact that since they are failing to solve their error it means that I can not send my insurance company a Fitment Certificate, which then means that my vehicle is not full covered.

I regret dealing with Netstar (SA). They have displayed very poor standards.

Regards,

Mr Q. Shange