MN
MARVIN N
1 reviews | Active since May 2025
15 May 2025, 13:05
POOR AFTER SALES SERVICE
I had Netstar tracking unit installed in my vehicle. I have had many issues with the tracking unit since June 2024 and i have spoken to the Rep on many occasions and i have spoken to the Sales Manager but to date I had no solutions to the problem. I am just being ignore and the debit is going off every month. their service is very good when you want to get their unit installed but the after sales service is very bad.
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Replies (3)0
Replies (3)
Netstar's replyOfficial
15 May 2025, 13:11Good day Marvin,
We are sorry to hear that you are not satisfied with our service. Netstar is implementing measures to improve our customer service to ensure the satisfaction of all our clients.
Please allow us an opportunity to investigate matter and feedback will be provided as soon as possible.
Kind Regards,
Netstar
We are sorry to hear that you are not satisfied with our service. Netstar is implementing measures to improve our customer service to ensure the satisfaction of all our clients.
Please allow us an opportunity to investigate matter and feedback will be provided as soon as possible.
Kind Regards,
Netstar
Netstar's reply15 May 2025, 13:11
Official
Good day Marvin,
We are sorry to hear that you are not satisfied with our service. Netstar is implementing measures to improve our customer service to ensure the satisfaction of all our clients.
Please allow us an opportunity to investigate matter and feedback will be provided as soon as possible.
Kind Regards,
Netstar
We are sorry to hear that you are not satisfied with our service. Netstar is implementing measures to improve our customer service to ensure the satisfaction of all our clients.
Please allow us an opportunity to investigate matter and feedback will be provided as soon as possible.
Kind Regards,
Netstar
MN
MARVIN N's updateReviewer Update
19 May 2025, 15:24Hi Netstar
"Today, I received a call from Tebogo at 11:14 am, inquiring about scheduling a technician to replace the tracking unit. I informed her that I had accepted the cancellation option offered by the Durban Sales Manager. However, I expressed interest in replacement and suggested she verify the possibility.
Later, at 1:00 pm, Vikesh called to confirm if I'd accept a replacement, and I agreed. He then called again at 2:59 pm to confirm an appointment for Saturday, May 24, 2025, at 8:00 am for the technician to replace the unit at my home. I'm impressed that someone revisited the issue and arranged for a replacement."
"Today, I received a call from Tebogo at 11:14 am, inquiring about scheduling a technician to replace the tracking unit. I informed her that I had accepted the cancellation option offered by the Durban Sales Manager. However, I expressed interest in replacement and suggested she verify the possibility.
Later, at 1:00 pm, Vikesh called to confirm if I'd accept a replacement, and I agreed. He then called again at 2:59 pm to confirm an appointment for Saturday, May 24, 2025, at 8:00 am for the technician to replace the unit at my home. I'm impressed that someone revisited the issue and arranged for a replacement."
MN
MARVIN N's update19 May 2025, 15:24
Reviewer Update
Hi Netstar
"Today, I received a call from Tebogo at 11:14 am, inquiring about scheduling a technician to replace the tracking unit. I informed her that I had accepted the cancellation option offered by the Durban Sales Manager. However, I expressed interest in replacement and suggested she verify the possibility.
Later, at 1:00 pm, Vikesh called to confirm if I'd accept a replacement, and I agreed. He then called again at 2:59 pm to confirm an appointment for Saturday, May 24, 2025, at 8:00 am for the technician to replace the unit at my home. I'm impressed that someone revisited the issue and arranged for a replacement."
"Today, I received a call from Tebogo at 11:14 am, inquiring about scheduling a technician to replace the tracking unit. I informed her that I had accepted the cancellation option offered by the Durban Sales Manager. However, I expressed interest in replacement and suggested she verify the possibility.
Later, at 1:00 pm, Vikesh called to confirm if I'd accept a replacement, and I agreed. He then called again at 2:59 pm to confirm an appointment for Saturday, May 24, 2025, at 8:00 am for the technician to replace the unit at my home. I'm impressed that someone revisited the issue and arranged for a replacement."
Netstar's replyOfficial
19 May 2025, 15:47Good day Marvin,
Thank you for taking time to share your feedback with us, we are glad we were able to assist you.
Kind regards
Netstar
Thank you for taking time to share your feedback with us, we are glad we were able to assist you.
Kind regards
Netstar
Netstar's reply19 May 2025, 15:47
Official
Good day Marvin,
Thank you for taking time to share your feedback with us, we are glad we were able to assist you.
Kind regards
Netstar
Thank you for taking time to share your feedback with us, we are glad we were able to assist you.
Kind regards
Netstar