Poor After sales customer experience

Stay away from Netstar!! Their after sales customer experience is terrible. They only focus on sales. On two occasions, I have attempted to cancel my unit due to not owning the car anymore and my experience has been poor. They deliberately ignore their cancellations mail box and continue debiting customers for months. When you call the cancellations department (recently spoke to Lehlohonolo Nkosi) to follow up, they tell you they only do calls, they don't look at emails and that I must wait for the emails department to respond to me. My intention was to put a new unit in my new vehicle after this cancellation, but I won't be doing that anymore because clearly their TCF compliance is only limited to new sales.