Poor After Sales Custmer Service

For 3 weeks I have been struggling with Netsar from sending a Technician to disconnect the two old units in my car.

1. I requested and upgrade of the new unit with specific instructions to either disconnect or remove two old units installed in the car as follows, 2012 and 2016 unit. 2. Reason for the request was stated that the two old units are now draining my car battery when the car is standstil. 3. The car's saftey is compromised when the battery is discharged because it can not be started without Jumpstart and also a risk to the driver.

After they did not remove the units as required, I drove personally onto one of their fitment centre's in PE and was later booked for appointment at another fitment centre which then referred me to the initial fitment centre . To cut a long story shot until now the units are still in my cars and after calls and calls and promise to send me a Technician there is no end to this.

Their customer service is poor ofter being asked the same questions and their line disconnect without resolutions.

It is festive season and I fear using the car because the battery will he drained and get stranded as it is now the car battery is gone and It has been changed this year already.