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Gerhardus B

1 reviews | Active since Aug 2013

30 Jan 2026, 19:46

Please tell me what I should do?

Netstar phoned me & informed me that I skipped paying 1 installment, which I paid after I was told, & my account was on R0.00. Then all of a sudden, my account is suspended. I phoned them 2 weeks ago and was told by the consultant, whom I spoke with, that there was still money outstanding and that the credit department has already left for the weekend at 15:45. Today at around 8:10 I requested that Netstar phone me, which they did very quickly, I again I spoke with 3 different consultant (all 3 of the consultants were very friendly & helpful, THANKS!) in 3 different department. Again, I was informed that the credit department should "reset" my account & that I should wait for 4 hours before everything should be sorted. Today, Friday afternoon, Netstar's credit department phoned me at 16:15 & I asked why my APP is still not functioning & guess what, the call was transferred & then the call was ended

What should I do to get my account working? I was also told that I can't cancel/stop my account as I'm legally bound by their contract. .

0
Replies (9)
Netstar
Netstar's reply31 Jan 2026, 08:15
Official
Good day Gerhardus,

We are sorry for the experience you had with us. Please allow us an opportunity to investigate the matter and we will get back to you with feedback.

Kind Regards,
Netstar
GB
Gerhardus B's update02 Feb 2026, 06:07
Reviewer Update
Good morning Netstar, thank you for the phone call I received yesterday morning, Sunday at 9:57, inquiring whether I have received feedback from Netstar regarding my email on Friday. The lady was extremely friendly!

What I struggle to understand is the fact that nobody in Netstar's creditors department is working on a weekend, but again, I was transferred to the creditors department on a Sunday, and nobody answered the call.

The consultant, who phoned me yesterday morning, said that she'll send an email to the creditors department requesting them to phone me today (Monday). According to the consultant who phoned me yesterday, my account was in arrears, at which point I stated to her that I received an email statement reflecting that there is no money outstanding on my account.

Thanks for the phone call that I received yesterday, but for how much longer am I still going to be without service & for how much longer is Netstar going to "duck and dive" & not take responsibility?
Netstar
Netstar's reply02 Feb 2026, 06:49
Official
Good day Gerhardus, 

Please be advised that your query has been escalated to our internal team for assistance. 

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards,
Netstar
GB
Gerhardus B's update04 Feb 2026, 05:47
Reviewer Update
Good morning Netstar, I was phoned yesterday & requested to be phoned back at a specific time, which Netstar missed by more than an hour. I completed the installation request & mail it back to Netstar yesterday evening.
Netstar
Netstar's reply04 Feb 2026, 06:52
Official
Good day Gerhardus, 

Please be advised that your query has been escalated to our internal team for assistance. 

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards,
Netstar 
GB
Gerhardus B's update04 Feb 2026, 09:36
Reviewer Update
Good morning Netstar, I confirm our conversation today & also our meeting at 15:00.
Netstar
Netstar's reply04 Feb 2026, 09:47
Official
Good day Gerhardus, 

Thank you for your correspondence with Netstar. 

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards,
Netstar
GB
Gerhardus B's update04 Feb 2026, 19:13
Reviewer Update
Good evening Netstar,

Thanks for my tracking service that is working again! I would also like to thank the technician who attended to my car today. She was very professional and arrived on time!

KEEP UP THE GREAT WORK!
Netstar
Netstar's reply05 Feb 2026, 06:54
Official
Good day Gerhardus, 

Thank you for taking time to share your feedback with us, we are glad we were able to assist you. :) 

Regards,
Netstar