Please process my refund

Hello Peter, I was a customer of Netstar until September 2022, where I wrote them a notice to cancel the service. I allowed a 30 notice as I had never been issued with the policy documentation. I did not know the notice period, but 30 days seemed standard under the South African laws.

However, that was not enough as they continued deducting my account 3 to 4 months after that. I wrote to them requesting that they stop deducting my account with no luck instead they sent me an email stating that the query has been resolved I should rate their service. I couldn't do that because they continued deducting my account and there was no service.

They have recently stopped deducting my account however they are not processing my refund. I have tried calling and the phone goes unanswered, and the emails are not responded to. Your reference is 422266. ticket 580096, Your reference is: CAS-***-Y8G4, your reference is: CAS-***-F8W5. I really do not know what to do anymore. kind regards