PLEASE HELP

BELOW IS MY DAUGHTERS EXPERIENCE WITH YOU GUYS. NO UNIT HAS BEEN FITTED TO HER VEHICLE BUT SHE IS BEING CHARGED FOR IT. THE SERVICE BEING OFFERED BY YOUR SERVICE PROVIDERS IN DURBAN IS TERRIBLE. I TRIED CALLING THE HO TODAY AT 11h10, SPOKE TO NOMFUSO, ASKED FOR THE SUPERVISOR AND WAS PUT ON HOLD FOR OVER 10 MINUTES. CAN THIS SITUATION BE RESOLVED OR SHOULD WE RATHER GO WITH TRACKER OR C-TRACK? MY CONTACT NUMBER IS ********** . HOPE TO RECEIVE A CALL SOMETIME TO SORT THIS OUT. THANKS

Hi Sbusiso, I trust you are well. As per our earlier telephonic discussion, I am a Netstar client, I previously had two vehicles fitted with Netstar units (I.D: ********** 112086). At the end of 2017, the Hyundai i20 was written off and I paid a cancellation fee of +/- R 1000 , however the Polo TDI remained fitted. I contacted the retention's department at the end of May to esquire about fitting a unit in my new vehicle (Hyundai i30), I spoke to a consultant by the name of Jerimiah and I signed up for the Early Warning system which was R 180 per month, I requested that Jerimiah send me a copy of the contract and this was never done.

The next day I received a call from the fitment center to confirm fitment and I advised them that I would like to hold off on the fitment as I would like to take the cheaper package (R 150). I then called Evashen at the Durban office who requested that another consultant (Soloman) contact me, Soloman did contact me however he was rather confused by my request and I requested that another consultation contact me. Jerimiah then contacted me and I advised that I would like a different unit and he cancelled the initial application.

NO UNIT WAS FITTED IN MY VEHICLE TO DATE.

Today my account was debited by Netstar for an amount R180.72 REF: ********** 843, I thereafter contacted Patience and yourself however I have not received any feedback regarding why my account was debited when I do not have a Netstar unit, furthermore my FNB Account details were never on your system until I signed the contract with Jerimiah (please check your records). As telephonically discussed, I want feedback before COB TODAY (29/06/2018) with regards to why my account was debited and on what date my money will be refunded into my acccount!