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L
Lehlohonolo

1 reviews | Active since Jul 2023

12 Dec 2023, 06:32

Please do better

I called Netstar on 4 December because I do not get a response on my panic button. They open a case for me and say someone will call me back to book me for inspection...either at their office or send a technician to my location. I have not had a call back to this day.

0
Replies (5)
Netstar
Netstar's reply12 Dec 2023, 10:58
Official
Good day Lehlohonolo

Thank you for bringing this to our attention, we apologize for the service you have received. We will look into your query and contact you to further assist.

Regards
Netstar
L
Lehlohonolo's update12 Dec 2023, 11:00
Reviewer Update
Here with my reference number: CAS-***-Z2X2
Netstar
Netstar's reply12 Dec 2023, 16:00
Official
Good day Lehlohonolo

As per our product support consultant you have been contacted and booked for attendance. Thank you for reaching out to us, please let us know if you need any further assistance.

Regards 
Netstar 
L
Lehlohonolo's update13 Dec 2023, 07:36
Reviewer Update
Yes, thank you for the assistance.
However,one need not resort to public platforms to receive assistance. I am essentially driving around with a faulty system that I pay for. This has put me in a vulnerabl position. And for me to get help, mountains must be climbed. This is disappointing.
Netstar
Netstar's reply13 Dec 2023, 08:05
Official
Good day Lehlohonolo

We are sorry for the inconvenience caused to you. We are aiming to improve customer experience. Please let us know if you need any further assistance.

Regards 
Netstar